Is It Legal to Record Calls in GoHighLevel?

It depends on where the people on the call are. Federal law allows recording a call with just one party’s consent, which can be your own. But a group of states, commonly cited as around 10 to 15 depending on the source, require every party on the call to agree before it can be recorded legally. GoHighLevel can play a recording disclaimer before a call connects, which is how most businesses handle this in practice.

This page explains the general rule so you understand why the disclaimer setting exists. It is not legal advice; state recording laws have details this page doesn’t cover, and the exact state list varies by source, so confirm your own obligations with an attorney licensed in your state.

The federal baseline, and the state exception

Federal wiretap law permits recording a call with the consent of at least one party to it, according to the Digital Media Law Project’s recording guide. If that were the only rule, any business could record every call without asking.

It isn’t. A number of states layer a stricter rule on top: every party to the call has to consent, not just one. These are usually called two-party or all-party consent states. DMLP names California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington as states with this rule. Other trackers list a few additional states, such as Delaware, Michigan, Nevada or Oregon, depending on how they treat phone calls versus in-person conversations, so treat any single list, including this one, as a starting point rather than the final word for your situation.

What this means if you call people in different states

If you’re in a one-party state and the person you’re calling is in an all-party state, which law applies is often unclear, and it can depend on where the call is treated as having taken place. DMLP’s advice, which is the simplest safe approach, is to get consent from everyone on the call when participants are in different states. For a business calling customers across the country, that effectively means treating every call as if all-party consent is required.

How GoHighLevel handles this in practice

GoHighLevel’s call settings can play a recording disclaimer before a call connects, so the person on the other end hears that the call may be recorded before anything is captured. This is the standard way to get consent on a recorded line: a clear notice, played before recording starts, that the other party can act on (by continuing the call, or asking you not to record).

Two things to check in your own account:

1. The disclaimer is a setting you turn on, not a default. If your account records calls without it, that’s worth fixing before your next call, not after.
2. The disclaimer wording matters. It should clearly state the call may be recorded, not bury it in a long message the caller is likely to tune out.

Florida adds its own recording statute on top of the general consent rule; see our Florida GoHighLevel expert page for the specific citation and what it means for Florida-based accounts.

Where to go for a real answer

This page gives you the general shape of the law so you understand why the disclaimer setting exists and matters. For your specific state, your specific business and your specific calling pattern (B2B, B2C, multi-state), talk to an attorney. If you want help turning on and wording GoHighLevel’s recording disclaimer correctly as part of your build, that’s part of our GoHighLevel expert service, though we are not a substitute for legal advice.

Sources

• Digital Media Law Project, recording phone calls and conversations, checked October 2, 2026.